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Welcome to the Representative’s Advocacy phone line for children and youth. If you would like to get help from an Advocate, you can give us a call for free from anywhere in B.C.

Basic stuff to know

We’re open from 8:30 a.m. to 4:30 p.m. Monday to Friday. Try calling us during those times. If you contact us when we’re closed, we’ll ask you to leave your name and number so we can get back to you the next day that we’re open. What you say will be kept private unless you or someone else is in immediate danger. To learn more, click here.  Sometimes you may have to wait for an Advocate to be available. If that happens, please be patient. We will work hard to respond as soon as possible.

What will happen when I call?

You will be connected with one of the Representative’s Intake Advocates who will work with you to figure out solutions to your problem. They will ask you about the situation and, if it seems complicated, they may transfer you to an Advocate who will work with you over the longer term.

Phone FAQs

Who can use the service?

We serve children, youth and young adults up to age 27. Children, youth and young adults are also free to chat with us or email rcy@rcybc.ca.

Is it free?

Yes, and it always will be.

Will my call really be confidential?

Yes, what you say will be kept private unless you or someone else is in immediate danger. In that case, the law requires us to notify authorities.

Do I have to say who I am?

No. We may ask you for your name, but you don’t have to provide it.

Who will I be talking to?

You will be talking to an Intake Advocate, which is a person who can help you find solutions to your problem. You may be transferred to an Advocate if your situation is complex. The Advocate will work with you to find solutions.

Are there other ways I can contact you?

Yes! You can chat, text or email us.