The Representative for Children and Youth supports children, youth and families who need help in dealing with the child-serving system.
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Dr. Jennifer Charlesworth is British Columbia's Representative for Children and Youth. She was appointed as Acting Representative effective Aug. 31, 2018, and confirmed in her appointment as Representative on Oct. 1, 2018.
Dr. Charlesworth has worked in the B.C. social and health care sectors since 1977. She lives in the traditional territories of the Lekwungen and W̱SÁNEĆ peoples. She is an award-winning teacher, author, activist and a parent of two vibrant young women who remind her daily of the power and promise of young people.
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First, discuss your concerns with the team leader. If the problem persists, each region has a Dispute Resolution Office you can call to submit a formal complaint. Contact us for information, advice and support on the process.
Part of the Representative’s role is to ensure that the programs and services in place are meeting the needs of children and youth in B.C. She has the authority to monitor and review these services and make recommendations for change if necessary.
If you are not satisfied with the outcome of the dispute resolution process, you have the option of taking your complaint to the Office of the Ombudsperson. Contact us for more information and assistance in using this process.
One of our advocates can help you by requesting that the social worker answer your question as soon as possible. The advocate will make sure that the social worker explains the decision, will help you to understand the answers to any questions you have and will explain the appeal process should you be told that you cannot get the braces.