RCYBC Privacy Policy

This privacy policy describes the information we collect via the Office of the Representative for Children and Youth (RCYBC) website and how we collect and use that information. 

Personal Information
Personal information is recorded information about an identifiable individual. Personal information includes things such as an individual’s name, address, birth date, email address and phone number.


The RCYBC is responsible for:

  • Advocating on behalf of children, youth and young adults to improve their understanding of and access to designated services
  • Monitoring, reviewing, auditing and publicly reporting on designated services for children and youth
  • Conducting independent reviews and investigations into the critical injuries or deaths of children receiving reviewable services

The RCYBC collects personal information for the purpose of operating its advocacy, monitoring and investigatory programs, particularly for the purpose of assisting individuals, public bodies and organizations. The RCYBC is authorized to collect personal information via this web site under section 26(c) of the Freedom of Information and Protection of Privacy Act (FIPPA) for the purposes described above.

When you send us electronic mail, we collect your email address and your message so that we may reply to you. We recommend that sensitive personal information not be sent unencrypted over the Internet or by email.

When you visit our website, the web server collects a small amount of information to facilitate its operation. For example, the website advanced search function collects information to remember the information you submitted for the search. IP addresses are collected to identify unauthorized attempts to change information or damage our systems. We do not capture or store personal information such as your name or home address while you visit and use our website.

Web Analytics
The RCYBC uses AWSTATS to analyze non-identifiable web traffic data with the purpose of improving the services we offer. The RCYBC owns and stores the data that is generated on its secure web server. The collected data will not be shared with any other party for any other purpose.

The RCYBC may collect the following information to assist us with improving the website:

  • The pages accessed on our site and links you clicked on
  • The date and time you visited the site
  • If you use our advanced search tool, the search terms you used
  • The referring site (if any) through which you arrived at this site
  • Your operating system (e.g. Windows 10, Mac OS X, Ubuntu Linux)
  • The type of web browser you use (e.g. Edge, Chrome, Mozilla Firefox)

Our web analytics will also respect any “do not track” setting you might have set on your browser.

Our website may use session cookies which are stored in temporary memory and are not retained after you sign out or close the browser session.

A cookie is a small file containing certain pieces of information that a website creates when you visit the site. It can track how and when you use a site, which site you visited immediately before, and it can store that information about you. Cookies cannot be used to run programs or deliver viruses to your computer. There are two types of cookies, session cookies and persistent cookies. Our website may use session cookies which are stored in temporary memory and are not retained after you sign out or close the browser session. 

The RCYBC only uses the personal information collected from the website for the same purpose that it was collected. The RCYBC will not use your personal information for another purpose without your consent.

The RCYBC may only disclose your personal information if it is done for the same purpose that it was collected. The RCYBC will not share your personal information for another purpose unless the RCYBC has your consent to do so. In limited circumstances that are outlined in section 33 of FIPPA, the RCYBC may be required, or authorized, by law to disclose your personal information to another party.

Our website contains links to other sites. When clicking on a link, we encourage you to examine the site’s privacy policy and make your own decision regarding the information provided.

How to contact us
If you have questions about this privacy policy, you can contact the Chief Information Officer toll free 1-800-476-3933. You can also email us at rcy@rcybc.ca or write to us at:

Chief Information Officer
Office of the Representative for Children and Youth
Suite 400, 1019 Wharf Street
Victoria, BC V8W 2Y9