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What services can the Representative offer to my foster child?

Part of the Representative’s role is to ensure that the programs and services in place are meeting the needs of children and youth in B.C. She has the authority to monitor and review these services and make recommendations for change …


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The social workers involved are not listening to me. I feel so frustrated, what can I do?

First, discuss your concerns with the team leader. If the problem persists, each region has a Dispute Resolution Office you can call to submit a formal complaint. Contact us for information, advice, and support on the process. …


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The Ministry of Children and Family Development does not return my calls. I even call the team leaders and they also do not return my calls. What can I do?

Social workers and team leaders have busy workloads and it may take them a while to get back to you. Be sure to leave them a voice mail, indicating the urgency of your call and when you called. If you …


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My kids were apprehended by the Ministry of Children and Family Development. Can you help me to get my kids back?

For matters before the court, you need to engage a lawyer to assist you. Our advocates cannot act as lawyers or give legal advice. We may be able to help you in other matters relating to the removal, however, such …


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My daughter has special needs and is residing at a care facility out of the city. I would like her to be closer to home. Can you help her get a transfer to a closer care facility?

If your daughter is under 24 years of age and in a care facility, she may be receiving a service designated under the Representative for Children and Youth Act. Contact us and someone will be able to assess the type …


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My child was abused while in foster care; can I send you some information to investigate how the Ministry dealt with the allegation?

If your concern is about your child being abused in foster care, contact your child’s social worker or call the Children’s Helpline. Reports to the Children’s Helpline are forwarded to a Ministry of Children and Family Development Office for assessment …


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If I want to report a possible instance of abuse or neglect of a child in care, what do I do?

If you feel a child is in danger and requires protection, please call the Children’s Help Line at 310-1234 (or dial 0 and ask the operator to connect you) from anywhere in B.C. (no area code needed) to get help …


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I don’t like the dispute resolution consultant in my region; what can I do?

If you are not satisfied with the outcome of the dispute resolution process, you have the option of taking your complaint to the Office of the Ombudsperson. Contact us for more information and assistance in using this process. …


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I am separating from my wife and she won’t let me share custody of our children. Can you help me gain custody of my children?

Custody and access situations are not designated services under our legislation. You should obtain the services of a lawyer in any legal matters. We may be able to refer you to other agencies that could assist you. …


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I am separated from my husband and the courts require my son to go see his father but he doesn’t want to go. Can you help my son’s voice be heard in the courts?

Under our legislation, the Office of the Representative for Children and Youth cannot assist in custody and access situations. You would need to talk to your legal counsel regarding how to get your son’s voice heard in court. We may …


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